terms of services
TERMS OF SERVICES
PLEASE READ THIS AGREEMENT CAREFULLY. BY USING AND PURCHASING THE PRODUCTS AND SERVICES (AS DEFINED HEREIN), YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS MAY BE AMENDED FROM TIME TO TIME BY REHOBET JANITORIAL SERVICES LTD.
- Refund Policy
Once a cleaning is booked and your credit card has been charged, you will not be entitled to a refund for any reason if you cancel your appointment . If you need to change the service date, email us at [email protected] or call 6045517740 before 48 hours . Your deposit will be applied to the final invoice of the service for example if you paid 100 $ in advance and the total amount was 400 $ you will only pay 300 $.
- Safety Of Employees
All employees have coverage under Worksafe BC. In addition, to protect the health and safety of our employees, they will not move any item heavier than 35lbs. Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the area.
- Preparation – Prior to Our Service Time
Upon arrival of our staff to the service location, it is required that the space is ready to be cleaned. This is especially important for Move-Out cleaning services as all items are to be removed from the home prior to our arrival. If we are not able to start on-time, we will charge our hourly rate for waiting until we can begin.
- Service Quality Claims
If you have service quality concerns regarding the cleaning Services provided to you, you must notify [email protected] within 24 hours of your last service appointment and we will send a Service Provider back to the Residence at the earliest opportunity to reclean at no additional cost to you. You agree that this is your only remedy in the event of a service quality dispute. If Rehobet does not receive any notification from you within 24 hours of the service appointment, you are irrevocably deemed to have accepted the Services and deemed the cleaning Services satisfactory in all respects. Furthermore, any claims, losses or damage must be reported within 24 hours of your service appointment and will be processed in accordance with this Agreement.
- Payment & Billing Information **(For Residential Cleaning Services Only)**
Upon acceptance of our quote, a 50% deposit for services will be collected. We accept payment via credit card, cash, cheque or e-transfer. For one time cleaning services, payment is due immediately upon completion of the job. All information that you provide in connection with a transaction for the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card or other payment method used in connection with the transaction with the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such transactions.
- Lock Out **(For Residential Cleaning Services Only)**
In the event that the Service Team with Rehobet are not able to access your residence upon arrival and we did not receive any indication from you that entry will be provided within thirty (30) minutes of the Service Provider’s arrival, your appointment will be considered a “lock out.” Lock outs cannot be rescheduled and all deposits already paid for the locked out appointment are forfeited. If a customer advises us to skip the cleaning visit due to any reason, the next cleaning service will cost an additional 50% of the total amount quoted in the job price.
Rehobet Janitorial Services Ltd. has adopted a zero-tolerance policy in respect to abusive client behaviour. We are committed to creating a safe work environment for all contractors, employees, agents, etc that are in the business of interacting with our clients. Clients who act inappropriately will not be tolerated and may be subject to having their service or services forfeited entirely (with no refund), at our discretion.
- After Service Completed
With the exception of ongoing residential & commercial cleaning services, all one time cleaning, move-out cleaning, move-in cleaning, or other one-time customers, it is the responsibility of the customer to check the house in its entirety before our cleaners leave. Otherwise, the customer can arrange a representative on their behalf to inspect the house to ensure the cleaning was done to their satisfaction.
- Termination (**For recurring/ongoing cleaning services only**)
A 30 day written cancellation notice is required if a customer wants to cancel a recurring residential and commercial cleaning service. Failing to do so will result in a 100% cancellation fee. All notices should be sent to [email protected]
- Non-Solicitation Agreement
For any service offered by Rehobet, including but not limited to commercial and residential services, the Client agrees that they will not employ any of the Rehobet employees or subcontractors for a minimum of 18 months from date of service.
- Late Payment Fee
Payment is due in relation to the Due Date on the Invoice. If the payment is not made by the due date, a daily cumulative charge of 1% interest will be added for every day that the payment is late.
- Statutory Holidays (**For recurring/ongoing office cleaning services**)
There will be no credit issued for cleaning services that fall on any of the recognized Statutory