terms of services
TERMS OF SERVICES
pLEASE READ THIS AGREEMENT CAREFULLY. BY USING AND PURCHASING THE PRODUCTS AND SERVICES (AS DEFINED HEREIN), YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS MAY BE AMENDED FROM TIME TO TIME BY REHOBET JANITORIAL SERVICES LTD..
1 .Safety Of Employees
All employees are covered by WCB. In addition, to protect the health and safety of our employees, they do not move anything heavier than 35 lbs. Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the target area. due to our insurance policy we did not clean dishes, no laundry, no ironing. our team will only clean the house.
Once a cleaning is booked and your credit card has been charged, you will not be entitled to a refund for any reason whatsoever but we can save your deposit as a credit so you can book us at the convenience time.
2.Hourly Cleaning Policy
for one cleaner at list 3 hour minimum work required to book cleaning services by hourly . The hours will count from the time our team arrived at the customer house .The time will be calculated including when customer advice to our team on the areas that need cleaning including the time that we get special instruction from the customer. The hour closing customer should advise us at 30 min ahead in order to have time to wrap our equipment .no guarantee for the job completion because we were working by hourly basis .
If you elect to purchase cleaning Services on or through our website (through online Services, mobile Services, or through a rehobet janitorial services representative), you agree to pay the amount presented on the billing screen or the amount quoted to you by a our representative, whichever the case may be. rehobet janitorial services may add new Services for additional fees and charges, or amend fees and charges for existing Services, at any time at its sole discretion
- Preparation Before Our Team Arrived
We strongly advise that customers should be prepared before our team arrives. Due to our insurance policy we did not clean dishes, in order to start cleaning quickly please leave the sink empty ,all staff from the washroom must be removed. If customer leave any sensitive item like expensive perfume or, any item that can easily can broke ,we will not take responsibility against the lose .we are a cleaners that will come to clean the surface not other items .We provide you with a one hour arrival window relative to the scheduled app
After Service Completed
except ongoing and office cleaning services for all one time cleaning,move out cleaning,move in cleaning,or other one job off customer should check the house properly before our cleaners left or the customer can arrange a representative than can inspect the house whether the cleaning was done properly or not .
5.Service Quality Claims
If you have service quality concerns regarding the cleaning Services provided to you, you must notify us within 24 hours of your last service appointment and we will send a Service Provider back to the Residence at the earliest opportunity to reclean at no additional cost to you. You agree that this is your only remedy in the event of a service quality dispute. If rehobet does not receive any notification from you within 24 hours of the service appointment, you are irrevocably deemed to have accepted the Services and deemed the cleaning Services satisfactory in all respects. Furthermore, any claims, losses or damage must be reported within 24 hours of your service appointment and will be processed in accordance with this Agreement.
All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions, or other monetary transaction interactions.
In the event that the Service Providers are not able to access your residence upon arrival and we or the Service Providers receive no indication from you that entry will be provided within fifteen (30) minutes of the Service Provider’s arrival, your appointment will be considered a “lock out.” Lock outs cannot be rescheduled and all fees already paid for the locked out appointment are forfeited or if customer advice us to skip the cleaning visit due any reason the next clean will cost extra 50% of the total amount quoted .
rehobet janitorial services has adopted a zero-tolerance policy in respect to abusive client behavior. we are committed to creating a safe environment for all contractors, employees, agents, etc that are in the business of interacting with our clients. Clients who act inappropriately will not be tolerated and may be subject to having their service or services forfeited entirely (no refund), at our discretion.
9.No Satisfaction Guarantee
As part of our Services, you may order, and our Service Providers may provide, Services for your Residence or business, rehobet janitorial services ltd will endeavor to ensure that the Services will be provided in a professional and satisfactory manner. Notwithstanding the foregoing, rehobet does not guarantee that the Services will be performed to your satisfaction, that it will meet your needs, or that it will meet any applicable industry or professional standards. You hereby acknowledge and agree that rehobet’s total liability to you for any and all actions, causes of actions, claims, debts, demands and damages howsoever arising which you may have in relation to this Agreement (including, without limitation, damages to your Residence, personal property, and security of persons, that may be caused by rehobet the Service Provider) will be limited in accordance with the Limitation of liability section in this Agreement.
30 days cancellation notice required if a customer wants to cancel recurring residential and commercial cleaning services failing to do so 100% cancellation fee will happen .