terms of services


1. Refund Policy
Once a cleaning is booked and your credit card has been charged, you will not be entitled to a refund for any reason whatsoever. If you require to cancel and have already paid a deposit, the deposit can be used for a subsequent date of service.

2. Safety Of Employees
All employees have coverage under Worksafe BC. In addition, to protect the health and safety of our employees, they will not move any item heavier than 35 lbs. Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the area. For insurance reasons, we do not clean dishes, do laundry, or ironing. Our team will only clean the house.

3. Hourly Cleaning Policy
For one cleaner 4 hour minimum work required to book cleaning services.

4. Billing Policy
If you book our cleaning Services on or through our website (through online Services, mobile Services, or through a Rehobet Janitorial Services Representative), you agree to pay the amount presented on the billing screen or the amount quoted to you by a our representative, whichever the case may be. Rehobet Janitorial Services may add new Services for additional fees and charges, or amend fees and charges for existing Services, at any time at its sole discretion.

5. Preparation Before Our Team Arrives
We strongly advise that customers should be prepared before our team arrives. Due to our insurance policy we do not clean dishes. In order to start cleaning quickly and make the most of our service visit, please leave the sink empty. All items from the washroom must be removed. It is deemed to be the responsibility of the customer if items are left out and damaged during our service (ie expensive perfume, specialty mirrors). We are professional cleaners hired to come and clean the surface, not personal items. We provide you with a one hour arrival window relative to the scheduled appointment.

6. After Service Completed
With the exception of ongoing residential & commercial cleaning services, all one time cleaning, move-out cleaning, move-in cleaning, or other one-time customers, it is the responsibility of the customer to check the house in its entirety before our cleaners leave. Otherwise, the customer can arrange a representative on their behalf to inspect the house to ensure the cleaning was done to their satisfaction.

7. Service Quality Claims
If you have service quality concerns regarding the cleaning Services provided to you, you must notify [email protected] within 24 hours of your last service appointment and we will send a Service Provider back to the Residence at the earliest opportunity to reclean at no additional cost to you. You agree that this is your only remedy in the event of a service quality dispute. If Rehobet does not receive any notification from you within 24 hours of the service appointment, you are irrevocably deemed to have accepted the Services and deemed the cleaning Services satisfactory in all respects. Furthermore, any claims, losses or damage must be reported within 24 hours of your service appointment and will be processed in accordance with this Agreement.

8. Payment Information
All information that you provide in connection with a purchase or transaction or other monetary transaction for the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions, or other monetary transaction interactions.

9. Lock Out
In the event that the Service Team with Rehobet are not able to access your residence upon arrival and we did not receive no indication from you that entry will be provided within fifteen (30) minutes of the Service Provider’s arrival, your appointment will be considered a “lock out.” Lock outs cannot be rescheduled and all fees already paid for the locked out appointment are forfeited. If a customer advises us to skip the cleaning visit due any reason the next clean will cost extra 50% of the total amount quoted.

10. Zero-Tolerance Clause
Rehobet Janitorial Services Ltd. has adopted a zero-tolerance policy in respect to abusive client behaviour. We are committed to creating a safe environment for all contractors, employees, agents, etc that are in the business of interacting with our clients. Clients who act inappropriately will not be tolerated and may be subject to having their service or services forfeited entirely (no refund), at our discretion.

11. Satisfaction Guarantee
As part of our agreement, our Team will provide cleaning/janitorial services for your residence or business. Rehobet Janitorial Services Ltd will ensure that the services provided are done so in a professional and satisfactory manner. Rehobet does not guarantee that the Services will be performed to your satisfaction, that it will meet your needs, or that it will meet any applicable industry or professional standards. You hereby acknowledge and agree that Rehobet’s total liability to you for any and all actions, causes of actions, claims, debts, demands and damages howsoever arising which you may have in relation to this Agreement (including, without limitation, damages to your Residence, personal property, and security of persons, that may be caused by Rehobet the Service Provider) will be limited in accordance with the Limitation of liability section in this Agreement.

12. Termination
A 30 day written cancellation notice is required if a customer wants to cancel a recurring residential and commercial cleaning service. Failing to do so will result in a 100% cancellation fee.

13. Non-Solicitation Agreement
For any service offered by Rehobet, including but not limited to commercial and residential services, the “client” agrees that they will not employ any of the Rehobet employees or subcontractors for a minimum of 18 months from date of service.